- April 2017 New Spa and Pool Products
by AQUA Editors April 2017
What’s new this month? A quiet pump, a wrench for pool lids, an American flag skimmer cover and more.
The next generation of S.R.Smith's popular heliX pool slide, the heliX2, is new and ready for order. The helix2 features a patented water feature at the top of the slide powered...
- Why Pool Pumps Overheat — And What You Can Do to Stop It
by Steve Goodale April 2017
Editor's Note: This is the first entry of a two-part series. The second part will appear online and in AQUA Magazine in May.
Your pool pump is overheating, and you want to know why it's happening and how to fix it. This two-part story is about what causes pool pumps to run too hot, what you can expect moving forward if you suspect your pump is overheating and some ways to remedy the problem.
Pool pumps use a lot of power, and as a result, they must dissipate...
- Remembering Don Burns
by William N. Rowley March 2017
When Don Burns passed away in early March, the industry lost one its finest and most successful government advocates. It was wonderful reading all of the sentiments about Don; he was truly one of our very best. In the aftermath of his passing, there was, however, something missing. Not much at all was said about his specific legislative...
- Avoid Opening Pools to Copper Stains
by Chris Marcano March 2017
Now that the long winter is finally ending, pool owners are looking forward to pulling off their covers.
One of the strangest experiences a pool owner can have is to discover upon opening that the pool has a purple crystal-like stain on its surface. Service professionals have known about this phenomenon for years, and commonly refer to it as purple haze.
Purple haze is not, contrary to popular belief, an organic bacteria or an algae issue. The problem is actually the result...
- Mario Rossetti: Selling Value Over Price
by Mario Rossetti March 2017
I am often asked to help companies locate exceptional salespeople. These companies are trying to find salespeople who can create brand recognition by selling value and not price. This is a noble, but very difficult undertaking; especially in our current market conditions.
In these cases, the companies' former salespeople had not been able to grasp the value concept as they continually complained about the high price of their products. When they persisted in comparing their prices to...
- Quiz: Is Your Family Business Prepared for Transition?
by Phillip M. Perry March 2017
When the time comes for a new generation to take control of your family business, will the process go smoothly? One way to find out is to take the quiz below. Give yourself 10 points for every "yes" answer.
RELATED: How to Pass Down the Family Business
1. Have you established a structured plan to transition your business to a new generation of ownership?
2. Has each family member...
- APCs: Little Help!
by Scott Webb March 2017
One of the wonderful things about the service industry nowadays is the abundance of excellent, diligent workers ready to get their hands dirty cleaning pools. Finding good help used to be a daunting process of short interviews and long looks, trying to figure out if that gum-chewing kid that just walked in the door listening to the Red Hot Chili Peppers would hold up under the red hot sun.
Luckily, finding good help these days is a breeze. There are quality pool cleaners ready to...
- Solving Our Labor Shortage
by Eric Herman March 2017
It’s been the same story for years: the availability of young talent, or lack thereof, remains a vexing issue for the pool and spa industry. Our industry simply doesn't know how to draw young people into the fold.
The issue was on my mind recently when I saw a press release about an annual competition that might hold some answers, or at least point the industry in a fresh direction. It’s called the
- Sick Days For Service Pros
by AQUA Editors March 2017
In most industries, a worker getting sick or injured, while a hardship for the individual, does not pose a huge problem for the business.
But the service industry is different. If a sole proprietor service pro can't cover his or her normal route, how do those pools get clean? And what's going to stop the growth of algae as the chlorine levels slowly drop toward zero? Ultimately, what's to stop a customer from looking elsewhere?
This scenario is a lurking fear for many...
- In Memoriam: Don Burns, Former CPSA Executive Director
by AQUA Editors March 2017
Don Burns, former executive director of the California Pool and Spa Industry Education Council (formerly SPEC, now known as CPSA), passed away early Tuesday morning from heart complications.
In his 30-year tenure as the head of CPSA, Burns made it his mission to advocate for industry professionals not just in California, but nationwide. He had a keen...