• Alice Cunningham: On Outside Influences

    by Alice Cunningham January 2017

    Education. We hear about it all the time in the hot tub and pool industry. We're told it's the way to increase our professionalism, deliver greater value to our customers and ultimately grow the industry as we compete for consumers' discretionary dollars.

    Yet for all of the obvious importance of professional education and the hopeful rhetoric that surrounds it, I can't help but think, as an industry, we've come up short. That's not to say that we're entirely lacking in educational...

  • Decorating for Decorated Vets

    by AQUA Editors December 2016

    For the first time in years, the home of World War II vet Chuck Franzke of Waukesha, Wis., is lit with Christmas decorations. This year, Franske and his wife of 72 years, Beverly, received a holiday gift of exterior decorations from

  • A Response to "Key Understandings and Problems in Pool Water Chemistry"

    by Karen Rigsby December 2016

    A recent article titled “Key Misunderstandings and Problems in Pool Water Chemistry” was intended to provide helpful information to pool operators, however, some of the chemistry referenced in the article is not completely accurate. It is understandable that there may be confusion within the industry and among pool operators, but misinterpreting the...

  • Are Chip Readers Here to Stay?

    by Phillip M. Perry December 2016

    Retailers can protect themselves against fraudulent transactions by installing point-of-sale systems that process the new chip-enabled credit cards. Criminals are increasingly targeting those retailers who have not yet performed the upgrade. Yet many merchants are opting to delay what can be a costly and time-consuming procedure.

    Shoppers love credit cards for quick and easy purchases. Retailers? Not so much. One big problem is fraud: Transactions with bogus plastic...

  • The 12 Kinds of Customers Every Service Tech Meets

    by Steve Goodale December 2016

    One of the best parts about being in pool service is that every day is different. You never know what you’re going to do — or who you’ll meet on that day’s route.

    In my years in pool service, I’ve come to realize there’s several types of service customers. If you're lucky, you'll get what I call "average customers," who are known for their ability to schedule work and pay their bill after you have completed the requested work.They're friendly (but not overly so), understand that...

  • How to Offer Constructive Criticism

    by John Tschohl December 2016

    Giving positive feedback is easy. But what about those times when an employee is not performing as well as you need them to, and you need to give negative feedback? That can be a different story, especially for those who do not like confrontation. Managers need to be careful when dishing out negative feedback and need to make sure that it is done constructively – the last thing you want to do is demoralize your employee.

    While these conversations can be a bit awkward, when done...

  • How is a $40 Million Project Like a $40,000 Project?

    by AQUA Editors December 2016

    Aquatic environments come in a variety of shapes, settings and sizes, from a 10-foot backyard aboveground that barely fits the whole family to a resort waterpark serving over a million visitors in a single season.

    And yet, it's still just water.

    We asked Kent Wood, P.E., engineering manager at Water Technology, a company that designs and engineers aquatic megaprojects the world over, how the process of achieving a massive waterpark compares to a 12-by-20-foot package...

  • Key Misunderstandings and Problems in Pool Water Chemistry (Part II)

    by Bob Lowry December 2016

    Welcome back our discussion of key misunderstandings in pool and spa water chemistry. In our first installment, we covered a variety of issues that all interrelate in the overall water chemistry scheme. We continue examining these key facets of pool and spa water treatment here.

    We'll begin with misunderstanding No. 5 — to see the first four,

  • A Thick New Pool Skin

    by AQUA Editors December 2016

    The 60-mil liner is not a new invention, but it's one that still draws interest from liner aficionados for its installation technique, which...

  • The Search For ‘Resilient’ Water

    by AQUA Editors December 2016

    For the past several years I’ve been closely following the work of Long Island designer/builder and service professional Steve Kenny, president of SRK Pool Services. My interest in Kenny’s work stems from his notably progressive and dedicated approach to developing treatment systems that ensure quality water conditions. He’s not a chemist in the formal sense, but he is self-taught and extraordinarily passionate about a methodology that he reports consistently generates what he calls...