Cailley Hammel
Cailley joined the AQUA team in August 2012, and serves as the magazine's managing editor. She commonly writes about the hot tub industry, marketing and retailing. Follow her on Twitter @CailleyH or send her an email at cailley@aquamagazine.com.
  • Thursday, January, 11, 2018 Hiring Hot Tub Salespeople

    Your top salesperson just gave his two weeks' notice. What do you do?

    For many hot tub dealers, the answer is "panic."

    Such a reaction is understandable — a hot tub dealer's revenue rests almost entirely on salespeople's shoulders. And in a field where great salesmanship hinges on thorough product knowledge, the idea of finding a new person, and starting from scratch, can sound intimidating.

    The pool and spa industry may be known for long tenures, but eventually,...

  • Thursday, December, 21, 2017 Q&A with Roberta Prygon, Pleatco's 2017 Perfect Pool Gal

    At The Pool & Spa Place (Cranbury, N.J.), Roberta Prygon is the glue that holds everything together. As acting general manager, she has a hand in all facets of the business, from managing the construction crew and creating service routes to overseeing...

  • Tuesday, December, 12, 2017 7 Ways to Incorporate Ultra Violet in the Backyard

    What does the future hold for backyard design? As it turns out, it’ll likely have something to do with the color purple.

    Last week, Pantone announced its new Color of the Year: Ultra Violet. This “dramatically provocative and thoughtful shade” was chosen for its complexity, counterculture sensibilities (Prince was an early pioneer of Ultra Violet, after all) and mystical qualities. As Pantone writes on its...

  • Thursday, November, 30, 2017 What Would You Do: Before-and-After Photos

    A service tech is pushed by his customers to “show his work” with before-and-after photos of pools on his route. Is that a fair request, or are these customers asking too much? Industry pros share their takes:

    The Question

    Steve Crowley
    Crowley Pool Service | Canton, Mass.

    “Does anyone else take before-and-after pictures at every cleaning? I have been forced to do this on top of leaving a report at every pool. I’m just...

  • Thursday, October, 19, 2017 Rooftop Sophistication

    The project you see here looks clean and elegant, but make no mistake: It certainly wasn’t easy to achieve. A small 20-by-30 foot deck, unusual material selections, a concurrent interior remodel and a homeowner’s association were just a few challenges the Pool Environments team (Plano, Texas) faced.

    Then add in the height factor. This project was 270 feet, or seven stories, off the ground.

    “It was a challenge from the start,” laughs Reconstruction Project Manager Mike...

  • Thursday, August, 31, 2017 2017’s Top Hot Tub Showroom Design Trends

    There are several key ingredients to success in the hot tub business, including a stellar team, great customer service and a deep knowledge of the products you carry. Another equally important factor: The look and feel of your showroom, which plays a huge role in swaying potential customers to make a purchase.

    There are several reasons why. According to a report by Market Track, the majority of U.S. shoppers prefer to buy in-store over online, especially for bigger ticket items....

  • Thursday, August, 17, 2017 World's First Hot Tub Theme Park Opens

    It’s official: The world’s first hot tub theme park is open for business.

    As we reported in February, the concept for this “spamusement” park debuted in a video in November 2016. The video depicted an assortment of unique attractions, including a carousel, Ferris wheel and even a roller coaster, all of which would be filled with hot water.

    RELATED:

  • Tuesday, August, 08, 2017 A Geofence Around Your Customers

    Glossary:

    Geofence:
    A digital boundary created by an address or GPS coordinates. When someone walks through the geofence with a smartphone (and his/her wifi, location services and/or GPS on), the company that owns the geofence can capture their IP address and use it to send marketing messages via

    ...
  • Tuesday, July, 25, 2017 Switching Sides, Switching Lines

    Among the most important, meaningful decisions a spa dealer can make is selecting a spa line to carry in his or her store. As any dealer can attest, it's a choice that has less to do with the product itself and everything to do with your core values as a business. After all, tubs are just the beginning — choosing a supplier marks the beginning of an important business relationship that can adversely or positively impact sales.

    It's also a choice you're likely to make more than once....

  • Thursday, July, 13, 2017 Tales from the Service Route

    Every day in pool service is an adventure — and no one knows that better than fellow service techs. That's why Steve Sherwood of Sherwood Pool Consulting Group (Culver City, Calif.) created a Facebook group just for CPOs called Certified Pool Operator - CPO. (If you'd like to join, visit aqmag.co/CPOgroup.)

    In this group, which is about 2,000 members strong, CPOs from all over the country come together to...