S.R. Smith, the Canby, Ore.-based manufacturer of swimming pool slides, rails and other deck...
Hasa, a leading producer and distributor of high-quality water treatment products, has entered...
Have you ever heard of Disney World’s reputation for exceptional customer service? Empowerment is...
Moonlighting: For employees, it may be considered a harmless way to make a few extra bucks on the side. For those who own service companies, it may be completely off-limits. What’s your policy on moonlighting? Industry pros share their thoughts.
Jason HancheyAquia Pool and Spa | San Antonio, Texas
“Moonlighting: Is it an instant fireable offense? Or do you allow it?”
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Danny UlfersTropical Pool Services and Renovations | Mandeville, La.
“Depends on company, but this should be addressed when you hire. We clearly state it is a fireable offense. Don’t mince words.”
TJ PalmerTJ The Pool Guy | Aston, Penn.
“My opinion: You can’t stop it. Tell me the name of a plumber or an electrician who doesn’t do side jobs. As long as they are not stealing customers or product, I’m ok with it. I would rather people be honest.
And give them an employee discount. That helps with the stealing of product.
We all know good employees are hard to find. If it is not hurting your business, what’s the problem?”
Josh BersonMystic Pools | Old Bridge, N.J.
“What’s in your employment agreement? In this business the agreement should absolutely include repercussions for moonlighting employees. IMO, unless it’s for friends/family, it’s termination for the employee. If it’s friends/family I’d like them to approach me to discuss how they can handle it appropriately (on their own time/with their own chems or pay costs, etc.).”
“Non-competes are worthless unless you have the time to go after them and also are willing to spend money. How can you fault someone for starting a business exactly like you did? Our employee of five to six years went out on his own; we supported him the whole way and has since referred probably a dozen pools back to us, many of which are on regular service. Not to mention probably thousands in service calls.”
Darrel BarnettPineapple Pool Service | Aliso Viejo, Calif.
“Thank you everybody for once again reminding me to keep it simple: no employees
Firing someone can seem heartless, but in actuality, continuing to employ people who routinely fail is a disservice to them as well as your company.
Failure, especially consistent failure, breeds disappointment and resentment and rubs off on everyone else. Your team notices when you give a pass to someone else, and they'll start to question your ability to make decisions. In short, it's critical you remove the "bad apples" from your team before they infect everyone...
The pool season is beginning to sunset, which means it's almost time for pools in seasonal areas to go into hibernation mode. With a long season of inactivity ahead, it's in the service technician's best interest to ensure all his/her bases are covered when it comes to winterizing, from big jobs like installing a safety cover to smaller tasks like adding chemicals to cut down on stains and scaling. After all — it's very likely to be you doing the spring opening.
No matter what...
Hasa, a leading producer and distributor of high-quality water treatment products, has entered into an agreement with Meissner Mfg. Co. (otherwise known as Unicel) to support and promote Unicel replacement cartridges and grids to the swimming pool and hot tub industries in California, Nevada, Oregon, Washington, Idaho, Utah, Arizona, Oklahoma, Louisiana, Arkansas and Texas.
“We are very excited to have Unicel represented by the Hasa sales force,” says Christine Schaeffer, vice...
Competition from the internet and big box stores has long been a concern among many industry professionals, particularly retailers and service/repair technicians. Some allege the playing field is not level, with major distributors and manufacturers selling products directly to the public...