At last year's PSP Expo in Orlando, APSP met to gauge interest in developing a group that would...
Last week we kicked off our monthlong celebration of the Awards of Excellence with a look at the...
Organizers of the International Pool |Spa | Patio Expo recently announced five finalists for the...
A service tech is weighed down by too many keys. Is there a better method of keeping them organized? Industry pros share their insights:
Katt FedorK2 Swimming Pool Service and Repair | Fountain Hills, Ariz.
"What does everyone do for key organization? This isn't working for me."
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Myles McMorrowPool Services Network | Washington D.C. Area
"You can buy a lockable key box at most office supply places and only take the keys you need for the day. If you have employees, you can make them check the keys out so that they don't get lost, and you know who lost them.
"I have a few customers that do not want me to hold onto a key. With them I use Keycafe (www.keycafe.com). They have key boxes at stores around my area where you have to enter in a PIN code and the keys have an RF tag on them. The homeowner gets a text when a key is picked up or dropped off."
Daniel MorrisMorris Pools | Mesa, Ariz.
"We have a similar system. Every key is labeled. Sometimes it gets a little crazy, but that's the nature of the beast. We actually made copies of every key and all trucks have the same set of keys. If a tech is sick, loses a key or we have an emergency at a pool, we can send the closest technician and still have access."
Heather LintonSwim Carefree | Carrollton, Texas
"Tell clients no keys — must change to combo lock. We started having the same issues that everybody else was having, so we give the clients options. Either go and get it yourself or we charge $10 for a combo lock. Much easier to keep up with."
Luke NorrisLuke Pools | Alpharetta, Ga.
"I have a lock box at each client's pool. All with the same code so I don't forget!
"We don't have a lot of clients with locks on their gates. Most are combo locks. All of our commercials have lock boxes we put the keys in — pretty simple. It allows us to send whoever out to the pool at any time to do something without having multiple keys floating out there.
"Sometimes the property manager will call us with another contractor out there to use the pool, wanting to use our set of keys. All well and cool."
Ken FederighiPremier Pool Service | Ocean City, Md.
"We use lock boxes at all of our commercial accounts. Even if it is only for a key card."
Hiring and training new employees isn’t a black-and-white process — in fact, there’s quite a bit of gray area. That’s because there’s a lot of emotion and opinion involved, and everyone approaches it differently.
For example: What do you consider satisfactory job performance? How much time do you think is required to properly train an employee? How long should it take before a new hire “gets it”?
And what would you consider to be poor performance and/or unsatisfactory...
In an effort to provide a networking forum for women working in the pool and spa industry, SWIMN (Supporting Women Industry-Wide, Mentors and Networking) will hold its third annual reception at the PSP Expo on Tuesday, Oct. 30.
An independent networking group, SWIMN was established by Pam Vinje, CEO of digital marketing firm Small Screen Producer and former director of social media, marketing and events for APSP. Vinje established SWIMN with several close female associates she met...
At last year's PSP Expo in Orlando, APSP met to gauge interest in developing a group that would focus on the commercial side of the pool and spa industry.
The response was overwhelming. The event played out to a standing-room-only crowd, with a vigorous exchange of ideas among all assembled.
“As we continued on in that meeting and asked questions of what people were interested in, we found a great alignment within the entire industry,” says Donna Williams, chief marketing...
It's no secret that variable-speed pumps have become the primary means for increasing energy efficiency in pools. Since their introduction in the early 2000s, the technology has become widely accepted at all...