Following the celebration of National Water Safety Month, the 2019 World's Largest Swimming Lesson will...
With the North American economic engine running at about 3,000 rpm with pools and spas going in...
Editor’s note: This article went to press coincident with the merger of APSP and NSPF into the...
It’s not easy being a service technician. There’s long days, trying weather conditions and cranky customers — and that doesn’t even begin to cover the challenging pool and spa issues you tackle on a daily basis.
However, those who thrive in the profession tend to see the silver lining of it all: Your job, in a sense, is to make your customer’s day better. You get to go to work each day and leave a hero. How many people get to say that?
Pleatco understands that spirit and honors it each year with the Pleatco Perfect Pool Guy and Gal contest. Each year, hundreds of dedicated pool and spa technicians are nominated for the award — to date, there have been more than 600 participants and nearly 40,000 votes. Competitive is an understatement. The winners were awarded with airfare, a hotel stay and entrance to the 2015 PSP Expo, entrance to Genesis’ Certified Service Professional Program, a special gala held in their honor and, of course, entry into the legendary Pleatco Perfect Pool Guy/Gal Hall of Fame.
Last week, we introduced 2015 Pleatco Perfect Pool Guy John Oldfield. As for the Perfect Pool Gal? Meet her below.
At ValleySpas Inc., in Sevierville, Tenn., Jamie Gaumond does it all — customer calls, orders, sales and work in the field — and enjoys every minute of it, especially the fact that she works alongside her husband, Chris. Yet over the past six years in particular, she’s made it her mission to perfect her service expertise; so far, she’s earned her certification as a pool and spa operator and is working toward her instructor certification.
According to Chet Williams, who nominated Gaumond for the award:
“Jamie brings a positive outlook on life to her job, her family and her customers. She constantly looks to use her position in the industry to give back to the community including repurposing spas to give to disabled and injured citizens and furthering the safety of our industry with C.P.I training.”
So what does it feel like to be a Perfect Pool Gal?
“I have a glow that no wrecking ball could move from my face. I am overwhelmed by the support and congratulations from my customer base who have learned of me winning Pleatco’s Perfect Pool Gal title this year,” she says.
In addition to the Perfect Pool Guy and Gal awards, Pleatco bestowed special honors to a handful of industry pros, including:
Trevor Gossman, Pleatco Customer Care Award 2015 Gossman joined the pool industry more than a decade ago after a stint in the automotive industry. He found his automotive background gave him an advantage in learning the mechanical side of the service industry, but learning the in’s and out’s of water chemistry provided a unique, captivating challenge. One of his favorite things about the job is the diversity of the work he does; as he puts it, “life in the pool industry is never boring!” More than anything else, Gossman enjoys interacting with customers on a daily basis, especially when working with them one-on-one to get to know them better. Because of this, customers and coworkers alike are impressed with his customer service skills. Scott Bryson, Pleatco Industry Achievement Award 2015 Scott Bryson began his pool experience in the back of a construction truck at 10 years old. By the time he was 16, he was running a repair route for his dad’s pool company. From there he learned every phase of pool construction and remodeling. Today, Bryson is a gold member of the Genesis program, a licensed Florida pool contractor with a gas license and working on his SWD membership — with more than 50 award-winning pools under his belt within the last six years alone. However, he always aspires to challenge himself, which is why he decided to expand into the service industry. Over the course of seven years, Bryson has grown the service company from zero pools to over 600 accounts. “Without a strong team, I would never have been able to get where I am now. I am blessed to be nominated for this contest and I want to say thank you to everyone that voted for me and has encouraged me along the way!” he says.
Corey Eagles, Pleatco Big Heart Award Award 2015
Cory Eagles started out in the pool industry in 2001 as a laborer and worked his way up to be a service tech and installer by 2007. At the end of the 2007 season, Eagles decided to go out on his own and founded Eagles Pool Services in Pine Glen, Canada. He is also the president of the Pine Glen recreation center. When he took on the position, the facility was nearing forclosure — but after two years of hard work, the recreation center is out of debt and is a viable building for community use. In addition, Eagles received international coverage from CTV News, C.B.C. News, Global News, and several print media sources for building and donating a therapy pool for Rosco the dog. Rosco is a one year old Newfoundland pup born with hip problems who needed water therapy after his surgeries to walk again and avoid euthanasia. With the help of Cory and the Eagles Pool Services team, Rosco is currently running through the leaves after two successful surgeries, being a regular puppy.
There was a time when someone contemplating a hot tub purchase had little more than personal experience to draw on. The prime source of hard information was the salesperson at the local retail store and the brochures that might be found there. Those days are long gone, of course. Now when a customer walks through the door, a salesperson regards a prospect armed with hours of website study.
Amazingly enough, one of the principal drivers of this change (along with convenience) has...
With the North American economic engine running at about 3,000 rpm with pools and spas going in faster than any time in the last decade, the service sector as a whole is cruising into the summer of 2019.
Not that service depends to a great degree on construction. It depends on the overall pool and spa base and consumers' love of convenience, but still, adding more installations at a rapid rate only helps. And new pools provide a service department's best opportunity to lock in a...
Over the past year, the Manufacturers Council has focused on the industry's inability to attract and retain good employees at the dealer level. Listening to these discussions led me to a moment of pause. After reflecting upon the dealers with whom I have enjoyed long-standing relationships, it occurred to me that they were now, or would soon be, entering the twilight of their careers. A look in the mirror further revealed that I no longer had a full head of hair, and that which remained...
Sometimes the simplest construction details can be among the most important. Joints used to prevent and control damage in concrete structures are perfect examples.
We've seen them our entire lives in sidewalks, driveways, playgrounds, patios and swimming pool decks, and also in larger concrete structures such as freeways, bridges and parking structures. Joints in concrete are so common, few people pay much attention.
In the pool industry we deal with two specific types of...