RECENT ARTICLES
  • The Building Blocks of Training

    by Daniel Seeger August 2018

    To the unskilled outsider, working as a pool and spa professional might look easy. In their eyes, there’s only so much that needs to be done when installing equipment and maintaining aquatic recreational settings. Indeed, when a pool and spa professional is doing their work right, the consumer enjoys the water without care.

    Those in the field, though, are well aware of how difficult it can be to keep up with all the latest developments in the pool and spa industry, be they...

  • What Mickey Mouse Can Teach You About Customer Service

    by John Tschohl August 2018

    Have you ever heard of Disney World’s reputation for exceptional customer service? Empowerment is a religion there. Employees are thoroughly trained and then told that they have the authority — it has been delegated to them — to do whatever is necessary to deal with problems on the spot in order to make customers happy. Their core values stack up with other great companies like Amazon’s “customer obsession,” Apple’s “insanely great customer service” or Starbucks’ motto, “Creating a culture...

  • How to Size a Pool Heater

    by Steve Goodale August 2018

    Whenever I talk to another pool professional about calculating heater size, I usually see their eyes glaze over. Not that sizing a pool heater is super difficult, but if you want to do it right, you need to do some calculations first.

    Similar to pumps, sizing heaters isn’t usually “calculated.” It’s usually a matter of picking a model you’ve used in similar applications. For example, if you’re working on a pool with an attached hot tub, most installers would suggest a 400,000-Btu...

  • New Residential Pool Chemistry Certification Available

    by AQUA Editors August 2018

    Veteran educators Greg Garrett and Robert Lowry have created a new course on residential swimming pool chemistry for professional service technicians under the name of their newly formed Pool Chemistry Training Institute (PCTI). Pool Chemistry Certification – Residential (PCC-R) is a one-day course that includes six hours...

  • APSP University Announces 2018 PSP Expo Course Lineup

    by AQUA Editors August 2018

    The Association of Pool & Spa Professionals announces its education lineup for pool and spa builders, designers, service providers and retailers at the 2018 International Pool | Spa | Patio Expo Oct. 28 to Nov. 3 at the Mandalay Bay Convention Center in Las Vegas.
     
    APSP University Certification Courses offered include:
    PSCC Pool & Spa Construction...

  • Manny Perez de la Mesa Retiring from POOLCORP

    by AQUA Editors July 2018

    After nearly 20 years with the company, Manny Perez de la Mesa will retire from his position as CEO of POOLCORP at the end of the year. The board of directors has appointed Peter Arvan, the company's current executive vice president and COO, to take over as the new CEO. While he is stepping down from his role, Perez de la Mesa will remain with POOLCORP as vice chairman of the board of directors.

    "The Board, working closely with Manny, has developed and executed a comprehensive...

  • ABCs of Algae

    by APSP Recreational Water Quality Committee (RWQC) July 2018

    Of all the pesky water chemistry issues you’ll encounter when servicing pools, algae may be the most common. Algae, a nonflowering plant, commonly strikes when sanitizer levels are low, though it can also arise as a result of poor circulation and filtration. Events that create high chlorine demand, like pool parties and rain storms, can also lead to algae blooms.

    Below, we go through the basics of algae and share how you can bring a pool from green (or black, yellow or even pink) to...

  • Amazon Launches Part Finder Image Search

    by Barrett Kilmer July 2018

    Customers will be able to take a picture of a fastener, and Amazon will identify and send it.

    Online retail giant Amazon is rolling out a new smartphone app called Part Finder, which will allow users to order small parts such as screws, nuts, bolts and other fasteners without a trip to the hardware store. The computer-vision technology behind the new app can identify more than 100 types of fasteners and will allow Amazon to tap into a market that had eluded it.

    Here’s...

  • The Sales Winning Game

    by Mario Rossetti July 2018

    Win, win, win. That’s what it seems to be all about: winning at sales. All you have to do is check out the titles for sales in your local bookstore and you’ll find all about winning. Not too long ago most of the sales books topics were centered on winning at the "sales game," as it was called. Winning seems to be the mantra for the salesperson. There are even books that declare how to be victorious at sales. Victorious!

    How about win-win?

    For salespeople who eventually...

  • Pools by Day, Fun by Night

    by Kathryn Howard July 2018

    Here at AQUA, we spend a lot of time discussing the in's and outs of your work life, but what about life outside of work? On our Facebook page, we asked you to tell us about the hobbies and passions you enjoy off the clock. We got a wave of responses that included everything from motorcycling to music to statue making!

    Have a hobby you'd like to share? Send photos to