• Vance Gillette: Why Customers Leave

    by Vance Gillette April 2019

    Whether you're an independent service technician or CEO of a major manufacturer, whether you sell to directly to the consumer or to the trade, it hurts to see customers leave. Because staying in business largely means retaining the business you’ve fought so hard to win, understanding why your customers decide to take their patronage elsewhere is critical, if not at times a little painful.

    When customers say goodbye in the pool and spa industry, there are plenty of reasons to assign...

  • Checking in With RO

    by Eric Herman April 2019

    Reverse osmosis systems have been around a long time in large-scale applications such as treating public water, desalination and various types of manufacturing processes that require pristine water quality. The technology is used to treat water for everything from brewing beer to manufacturing semiconductors. And whenever you hear the term "desalination," RO is the core technical reference.

    The process involves using high pressure to force water through membranes that have the...

  • Enter the 2019 Truck & Van Contest

    by AQUA Editors April 2019

    Do you have an amazing wrap on your truck or van? An immaculate interior? Does your vehicle turn heads wherever you go? Show us in our Truck & Van contest, which is back this year for another spin.

    To enter, snag a few photos of your vehicle (hi-res is best) and fill out this form with details about your vehicle/wrap. We'll honor winners in three categories (and give our a few honorable mentions) in the August...

  • What Would You Do: Time-Off Requests

    by Abigail Carpenter April 2019

    Staff members in seasonal positions often want to take vacation during the summer, which puts a huge strain on retail and service companies who do the bulk of their business during that time. How do you manage time-off requests (and your own vacations!) during the busiest season of the year? Industry pros share their...

  • Pool Heater Best Practices

    by Mike Fowler April 2019

    When it comes to looking at the common causes of pool heater failure, many are linked to improper installation. Therefore, pool professionals who wish to ensure pool water heats up and stays warm when needed should take the time to review the heater installation for each pool they maintain. Here are some of the critical parameters.

  • Millennials: Reaching the Generation We Need

    by Daniel Seeger March 2019

    Like all business sectors, the pool and spa industry is in a state of constant adjustment as a younger generation integrates into the workforce. The term “millennial” is casually bandied about as a catchall synonym for fresh-faced youth, but that’s a mistake that can blind managers to the genuinely different needs of a major section of their staff.

    Although the starting point for the generation varies depending on who’s doing the measuring, most agree that the first millennial...

  • Pentair Scores a Touchdown with the Minnesota Vikings

    by Abigail Carpenter March 2019

    If you've gone to Minneapolis to watch the Vikings play at the U.S. Bank Stadium, you may have noticed something familiar: Pentair...

  • Intermatic Safety Transformers Bring Value to Pool and Spa Applications

    by Intermatic March 2019

    The following content is supported by one of our advertising partners. To learn more about sponsored content, click here.

    Installing a new backyard pool or spa is all about decisions. From the size and shape...

  • A Wave Worth Catching

    by Daniel Seeger March 2019

    There are unique challenges for young professionals in the pool and spa industry, which is why APSP helps them learn from each other.

    It's a common modern lament: The widespread interconnectivity facilitated by social media and other digital tools actually drives people further apart than ever before. Young people know how to make online connections and register likes with an efficient click, but they have less experience in establishing real, lasting relationships.

    As with...

  • Scott Webb Commentary: Economic Canaries Still Chirping

    by Scott Webb March 2019

    As a rule, I try to keep a weather eye on the general economy — it’s the single most important factor in how many pools and spas we sell. And sales affect everything we do.

    At the macro level, when the flow of goods and services starts to constrict, when confidence wanes, when the movement of cash and capital through the system starts to slow, we in the pool and spa business feel it first because we make the products people cut first. We are the canaries of the economic coal...