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A service tech is pushed by his customers to “show his work” with before-and-after photos of pools on his route. Is that a fair request, or are these customers asking too much? Industry pros share their takes:
Steve CrowleyCrowley Pool Service | Canton, Mass.
“Does anyone else take before-and-after pictures at every cleaning? I have been forced to do this on top of leaving a report at every pool. I’m just trying to determine if I have some tough customers or the cleaning side of the business is like this everywhere. Any advice or input?”
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Craig Perkins lightsystems.us | Loxahatchee, Fla.
“I would email the report and CC myself each week; it’s a good way to keep a record of what time you were there. Or, if you want to make it easier, you could try iON software. It’ll also attach a weekly bill with the picture, which is a nice opportunity to get paid sooner.”
Jason Gibson ClearWater Pool & Spa Supplies | Pearcy, Ark.
“I have Zubie on my work trucks, $99 a year. If I get a call saying we weren’t there I snapshot the tech’s route, showing how long they were at his house and what time.
"If we took pictures of every pool, I can’t imagine what we’d do with all of them. We’d never be able to tell whose pool was whose by the end of the day, let alone by the end of a week.”
Jen Lydon Clover Pool Care | Pensacola, Fla.
“Here in the South, you do have hard clients. I couldn’t imagine sending a pic to every person. Time to drop those people and replace them with clients that trust you.”
Erik Taylor Chlorine King Pool Service | Seminole, Fla.
“I email a full report after each visit along with a time-stamped photo. Completely eliminates the ‘did you come today’ and ‘did you clean my pool’ questions.”
You can't get far in the pool and spa industry without a sense of humor, and that's especially true for people in service. Techs do far more than work on pools — they also spend their days quelling customer tantrums, managing unrealistic expectations, fixing the "tricks" homeowners swear the internet said would work, explaining how a salt cell works for the umpteenth time...you get it. That list could go on forever.
Because laughter is the best medicine, take a look at these great...
Everyone gets calls about green pool service, but not everyone provides it. But why not? It’s very rewarding to watch a frog-filled swamp turn into a perfectly healthy and swimmable body of water.
When you get that call, do you take the job or pass it on to the next company? Let’s take a closer look at the ways saying “yes” can benefit your company.
Green-to-cleans can be a great money maker for your company as they offer...
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Few recent developments in the world of pool design and construction can claim to have changed how builders do...
Parts of the U.S. saw significant flooding this spring and summer, which has important ramifications for pool and spa owners who must assume floodwaters have contaminated their pools and spas with chemicals, fertilizers, oils, gasoline, sewage, germs (bacteria, parasites, fungi, and viruses), silt and debris. This contamination persists long after the floodwaters have receded.
In addition, flooding leaves behind water-damaged electrical equipment in homes, swimming pools and other...