The Legend is calling on AQUA readers to share your craziest, funniest stories from the working...
The second annual Million Dollar Pool Design Challenge is back, with entries due August 15. The...
New this year from Pentair is the Master Service Program, a tiered incentive program to reward...
A service tech is pushed by his customers to “show his work” with before-and-after photos of pools on his route. Is that a fair request, or are these customers asking too much? Industry pros share their takes:
Steve CrowleyCrowley Pool Service | Canton, Mass.
“Does anyone else take before-and-after pictures at every cleaning? I have been forced to do this on top of leaving a report at every pool. I’m just trying to determine if I have some tough customers or the cleaning side of the business is like this everywhere. Any advice or input?”
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Craig Perkins lightsystems.us | Loxahatchee, Fla.
“I would email the report and CC myself each week; it’s a good way to keep a record of what time you were there. Or, if you want to make it easier, you could try iON software. It’ll also attach a weekly bill with the picture, which is a nice opportunity to get paid sooner.”
Jason Gibson ClearWater Pool & Spa Supplies | Pearcy, Ark.
“I have Zubie on my work trucks, $99 a year. If I get a call saying we weren’t there I snapshot the tech’s route, showing how long they were at his house and what time.
"If we took pictures of every pool, I can’t imagine what we’d do with all of them. We’d never be able to tell whose pool was whose by the end of the day, let alone by the end of a week.”
Jen Lydon Clover Pool Care | Pensacola, Fla.
“Here in the South, you do have hard clients. I couldn’t imagine sending a pic to every person. Time to drop those people and replace them with clients that trust you.”
Erik Taylor Chlorine King Pool Service | Seminole, Fla.
“I email a full report after each visit along with a time-stamped photo. Completely eliminates the ‘did you come today’ and ‘did you clean my pool’ questions.”
The Legend is calling on AQUA readers to share your craziest, funniest stories from the working world of pool and spa pros! Maybe you’ve got a customer that drinks from her own pool. Maybe you’ve got a route dog that can empty a skimmer basket. The best stories will be featured in the September issue of AQUA. If your story is chosen you will receive lifetime Legendary status, AQUA glory and some sweet swag.
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The second annual Million Dollar Pool Design Challenge is back, with entries due August 15. The contest, created by builders Mike Farley and Reid Schindler, challenges designers to take a real-life scenario and design a lavish poolscape with a $1 million budget. The winner will be named at the PSP Expo in November and take home a $5,000 cash prize.
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The popular emergence of the swim spa as a ‘tweener — a vessel between a pool and a spa in both size and temperature — has evoked a question. How do you sanitize it? Do you use pool chemicals on a smaller scale, or spa chemicals on a larger scale?
That depends on who you talk to; there are two completely different schools of thought. According to Jennifer Gannon, proprietor of BonaVista Pools, Spas and Outdoor Living’s retail store in Toronto, the swim spa is a small pool. “The...
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In an era of smart home controls, self-driving cars and widespread digital communication, it’s no surprise that pool and spa technology is also evolving. But rather than thinking about Wi-Fi connectivity or mobile alerts to check pH levels, most pool owners are concerned simply...