At last year's PSP Expo in Orlando, APSP met to gauge interest in developing a group that would...
Last week we kicked off our monthlong celebration of the Awards of Excellence with a look at the...
Organizers of the International Pool |Spa | Patio Expo recently announced five finalists for the...
A service tech is pushed by his customers to “show his work” with before-and-after photos of pools on his route. Is that a fair request, or are these customers asking too much? Industry pros share their takes:
Steve CrowleyCrowley Pool Service | Canton, Mass.
“Does anyone else take before-and-after pictures at every cleaning? I have been forced to do this on top of leaving a report at every pool. I’m just trying to determine if I have some tough customers or the cleaning side of the business is like this everywhere. Any advice or input?”
RELATED: What Would You Do: The Lazy Employee
Craig Perkins lightsystems.us | Loxahatchee, Fla.
“I would email the report and CC myself each week; it’s a good way to keep a record of what time you were there. Or, if you want to make it easier, you could try iON software. It’ll also attach a weekly bill with the picture, which is a nice opportunity to get paid sooner.”
Jason Gibson ClearWater Pool & Spa Supplies | Pearcy, Ark.
“I have Zubie on my work trucks, $99 a year. If I get a call saying we weren’t there I snapshot the tech’s route, showing how long they were at his house and what time.
"If we took pictures of every pool, I can’t imagine what we’d do with all of them. We’d never be able to tell whose pool was whose by the end of the day, let alone by the end of a week.”
Jen Lydon Clover Pool Care | Pensacola, Fla.
“Here in the South, you do have hard clients. I couldn’t imagine sending a pic to every person. Time to drop those people and replace them with clients that trust you.”
Erik Taylor Chlorine King Pool Service | Seminole, Fla.
“I email a full report after each visit along with a time-stamped photo. Completely eliminates the ‘did you come today’ and ‘did you clean my pool’ questions.”
Hiring and training new employees isn’t a black-and-white process — in fact, there’s quite a bit of gray area. That’s because there’s a lot of emotion and opinion involved, and everyone approaches it differently.
For example: What do you consider satisfactory job performance? How much time do you think is required to properly train an employee? How long should it take before a new hire “gets it”?
And what would you consider to be poor performance and/or unsatisfactory...
In an effort to provide a networking forum for women working in the pool and spa industry, SWIMN (Supporting Women Industry-Wide, Mentors and Networking) will hold its third annual reception at the PSP Expo on Tuesday, Oct. 30.
An independent networking group, SWIMN was established by Pam Vinje, CEO of digital marketing firm Small Screen Producer and former director of social media, marketing and events for APSP. Vinje established SWIMN with several close female associates she met...
At last year's PSP Expo in Orlando, APSP met to gauge interest in developing a group that would focus on the commercial side of the pool and spa industry.
The response was overwhelming. The event played out to a standing-room-only crowd, with a vigorous exchange of ideas among all assembled.
“As we continued on in that meeting and asked questions of what people were interested in, we found a great alignment within the entire industry,” says Donna Williams, chief marketing...
It's no secret that variable-speed pumps have become the primary means for increasing energy efficiency in pools. Since their introduction in the early 2000s, the technology has become widely accepted at all...