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A service tech is pushed by his customers to “show his work” with before-and-after photos of pools on his route. Is that a fair request, or are these customers asking too much? Industry pros share their takes:
Steve CrowleyCrowley Pool Service | Canton, Mass.
“Does anyone else take before-and-after pictures at every cleaning? I have been forced to do this on top of leaving a report at every pool. I’m just trying to determine if I have some tough customers or the cleaning side of the business is like this everywhere. Any advice or input?”
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Craig Perkins lightsystems.us | Loxahatchee, Fla.
“I would email the report and CC myself each week; it’s a good way to keep a record of what time you were there. Or, if you want to make it easier, you could try iON software. It’ll also attach a weekly bill with the picture, which is a nice opportunity to get paid sooner.”
Jason Gibson ClearWater Pool & Spa Supplies | Pearcy, Ark.
“I have Zubie on my work trucks, $99 a year. If I get a call saying we weren’t there I snapshot the tech’s route, showing how long they were at his house and what time.
"If we took pictures of every pool, I can’t imagine what we’d do with all of them. We’d never be able to tell whose pool was whose by the end of the day, let alone by the end of a week.”
Jen Lydon Clover Pool Care | Pensacola, Fla.
“Here in the South, you do have hard clients. I couldn’t imagine sending a pic to every person. Time to drop those people and replace them with clients that trust you.”
Erik Taylor Chlorine King Pool Service | Seminole, Fla.
“I email a full report after each visit along with a time-stamped photo. Completely eliminates the ‘did you come today’ and ‘did you clean my pool’ questions.”
"My goal: continueto build on the rich...
Whether you're an independent service technician or CEO of a major manufacturer, whether you sell to directly to the consumer or to the trade, it hurts to see customers leave. Because staying in business largely means retaining the business you’ve fought so hard to win, understanding why your customers decide to take their patronage elsewhere is critical, if not at times a little painful.
When customers say goodbye in the pool and spa industry, there are plenty of reasons to assign...
Pleatco, a leading manufacturer of cartridge filters for the pool and spa industry, has closed a deal to acquire APEL International Filtration, a top designer and manufacturer of pleated filter cartridges, pleated bags and other filtration products for industrial air applications, and MPF Engineered Filters, a key producer of industrial air filtration products located in Ontario, Canada. APEL will be merged with Milton to create a single industrial air filtration division and the formation...