The Everything Under the Sun Expo is one of the mainstays of the pool and spa industry. Located in...
Allied Innovations, a leading provider of spa control and replacement parts including Len Gordon,...
APSP has announced the newly revised ANSI/APSP/ICC-11 2019 Standard for Water Quality in Public...
A service tech is pushed by his customers to “show his work” with before-and-after photos of pools on his route. Is that a fair request, or are these customers asking too much? Industry pros share their takes:
Steve CrowleyCrowley Pool Service | Canton, Mass.
“Does anyone else take before-and-after pictures at every cleaning? I have been forced to do this on top of leaving a report at every pool. I’m just trying to determine if I have some tough customers or the cleaning side of the business is like this everywhere. Any advice or input?”
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Craig Perkins lightsystems.us | Loxahatchee, Fla.
“I would email the report and CC myself each week; it’s a good way to keep a record of what time you were there. Or, if you want to make it easier, you could try iON software. It’ll also attach a weekly bill with the picture, which is a nice opportunity to get paid sooner.”
Jason Gibson ClearWater Pool & Spa Supplies | Pearcy, Ark.
“I have Zubie on my work trucks, $99 a year. If I get a call saying we weren’t there I snapshot the tech’s route, showing how long they were at his house and what time.
"If we took pictures of every pool, I can’t imagine what we’d do with all of them. We’d never be able to tell whose pool was whose by the end of the day, let alone by the end of a week.”
Jen Lydon Clover Pool Care | Pensacola, Fla.
“Here in the South, you do have hard clients. I couldn’t imagine sending a pic to every person. Time to drop those people and replace them with clients that trust you.”
Erik Taylor Chlorine King Pool Service | Seminole, Fla.
“I email a full report after each visit along with a time-stamped photo. Completely eliminates the ‘did you come today’ and ‘did you clean my pool’ questions.”
Few would argue that when it comes to hiring laborers these days, it's a sellers market. As is true throughout the construction industry, pool builders consistently report that hiring laborers is one of the greatest challenges they face.
"It's almost impossible," says Brent Handy, owner and president of Paragon Pools in Lake City, Fla. "The vast majority of people we encounter when we try to fill a position are typically either older people who lack skill sets and are just looking...
The Everything Under the Sun Expo is one of the mainstays of the pool and spa industry. Located in sunny Orlando, it’s easily accessible for the thousands of Florida-based professionals — and generally a nice place to escape to if you’re visiting from afar. The show has long held a reputation as one of the strongest industry trade shows, particularly for service technicians, which comprise about 65% of show attendees.
There are several reasons why industry pros hold the show in such...
Allied Innovations, a leading provider of spa control and replacement parts including Len Gordon, Gecko, Aqua-Flo, Spa Builders, Brett Aqualine, Balboa and Waterway, has acquired Spa Parts Plus, a fellow spa part distributor. As both companies provide a range of distribution services to the spa and hot tub industry, the merger better positions both entities to respond to the industry's growing demands by sharing resources and capabilities.
Allied Innovations is based in Las Vegas,...
APSP has announced the newly revised ANSI/APSP/ICC-11 2019 Standard for Water Quality in Public Pools and Spas, which features significant changes that will impact pool and spa service professionals across the nation.
The new Standard is the first comprehensive, data-driven and knowledge-based national Standard for pool and spa water quality and chemistry. It is ideal for understanding the minimum guidelines surrounding water quality parameters in public swimming pools and spas for...