No matter how low e-commerce retailers price their products, brick-and-mortar retailers have a big...
At the height of pool season, there’s nothing more valuable than time. Pool professionals,...
On March 1, Eileen Benjamin started her role as the executive director for The California Pool &...
A service tech is pushed by his customers to “show his work” with before-and-after photos of pools on his route. Is that a fair request, or are these customers asking too much? Industry pros share their takes:
Steve CrowleyCrowley Pool Service | Canton, Mass.
“Does anyone else take before-and-after pictures at every cleaning? I have been forced to do this on top of leaving a report at every pool. I’m just trying to determine if I have some tough customers or the cleaning side of the business is like this everywhere. Any advice or input?”
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Craig Perkins lightsystems.us | Loxahatchee, Fla.
“I would email the report and CC myself each week; it’s a good way to keep a record of what time you were there. Or, if you want to make it easier, you could try iON software. It’ll also attach a weekly bill with the picture, which is a nice opportunity to get paid sooner.”
Jason Gibson ClearWater Pool & Spa Supplies | Pearcy, Ark.
“I have Zubie on my work trucks, $99 a year. If I get a call saying we weren’t there I snapshot the tech’s route, showing how long they were at his house and what time.
"If we took pictures of every pool, I can’t imagine what we’d do with all of them. We’d never be able to tell whose pool was whose by the end of the day, let alone by the end of a week.”
Jen Lydon Clover Pool Care | Pensacola, Fla.
“Here in the South, you do have hard clients. I couldn’t imagine sending a pic to every person. Time to drop those people and replace them with clients that trust you.”
Erik Taylor Chlorine King Pool Service | Seminole, Fla.
“I email a full report after each visit along with a time-stamped photo. Completely eliminates the ‘did you come today’ and ‘did you clean my pool’ questions.”
In Part 1 of this story on common pump problems at pool openings (find Part 1 in the February 2018 issue), we discussed causes and remedies of priming problems and what to do when the pump will not turn on. In Part 2, we’ll finish with what to do when the pump starts but then unexpectedly turns off, and when the pump runs rough or just doesn’t sound right.
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Pool rails serve an essential purpose in the backyard: to ensure safe entry and egress from the water. But as important as they are, Larry Williams noticed something: In terms of design, they are often overlooked.
“When my parents were building their dream home, the builder encouraged them not to put in a swimming pool handrail because it would take away from the beauty of their yard,” Williams says. “When my mother got older, she was unable to get in and out of the...
When Sherry Lauter, wife of Master Spas' CEO Bob Lauter and former teacher, first discovered NAZ Children's Centre in Montego Bay, Jamaica, she was shocked by the condition of the elementary school.
"[The students] were on top of each other. These rooms didn't even have walls up to the ceiling....
The future of the industry has long been a concern in the pool and spa industry, but over the past couple years in particular, the issue has reached a boiling point. Who will take over from the greying generation of pros who are itching to retire? How will we find young people interested in getting their hands dirty in service and building?
Those concerns are merited. However, while putting our Next Generation Issue together,...