• Rites of Passage For the Service Pro

    by Steve Goodale April 2018

    Every industry has idiosyncrasies; the swimming pool industry just has a lot more of them. It's really on a different level than say, the grocery industry. The largely unregulated nature of the pool and spa market allows for, and even encourages, unique characters to pick up a pole and call themselves service professionals.

    But while almost anyone can say they're a qualified service technician, it's experience that separates the pros from the posers. In order to provide a benchmark,...

  • Filter Media: Glass Gains

    by Scott Webb April 2018

    A sand filter is filled with sand, right?

    That used to be true, but more pool professionals across the country are filling sand filters with a granular mix of crushed, recycled glass — despite its higher cost. Reasons for this media migration range from performance to convenience to the desire to help the planet (or at least make customers feel like they're helping the planet).

    AQUA spoke with three pool companies across the country — one from the West, one from the East and...

  • Chemical and Sanitizing Equipment Regulation, Explained

    by APSP Recreational Water Quality Committee (RWQC) April 2018

    Although some members of the industry are unaware of the fact, the U.S. government regulates pool and spa chemicals and sanitizing equipment through an involved process designed to ensure these products’ safety and efficacy. It’s helpful to know something about the regulations and the process by which manufacturers achieve approval (registration) for their products.

    The EPA is the branch of government that handles this function. The Agency refers to organisms like algae, bacteria...

  • Skimmer Replacement, Part 2: In With the New

    by Steve Swanson April 2018

    This is the second entry in our two-part series about skimmer replacement. To see Part 1, click here.

    Last month we looked at the first steps in the skimmer replacement process. That included assessing the damage, planning the work and discussing a range of possible issues that could impact the scope of work with the client. Then we...

  • APSP Announces New Commercial Council

    by AQUA Editors April 2018

    APSP announces the formation of its new Commercial Council, a group dedicated to tackling key issues, risks and opportunities facing the design, construction, operation and servicing of commercial pools and spas.

    “As APSP sharpens our focus on advancing the industry and its interest, we look forward to strengthening the commercial pool and spa industry segment,” says APSP president and CEO Lawrence Caniglia. “The creation of this council helps us keep moving the industry...

  • Hayward Acquires pHin Parent Company

    by AQUA Editors April 2018

    Hayward Industries announces it has acquired ConnectedYard, Inc. ConnectedYard is the company behind the pHin Smart Water Care solution, which combines a Wi-Fi-enabled smart monitor and mobile app that monitors pool and hot tub water chemistry and temperature 24/7, notifying customers via smartphone when they need to balance the water.

    RELATED:pHin: Here to Stay

    "The pHin Water Care solution is an...

  • The New Tech Advancing Tech Support

    by Jill Rooks March 2018

    Pool professionals know solving their customers’ problems is part of how they continually deliver value, but there are always unexpected issues. These problems usually arise when a technician comes across an old, outdated piece of equipment they’ve never seen, tries to integrate a patchwork of components or has a customer who tried (unsuccessfully) to do it themselves and created a whole new issue.

    When this happens, the pool professional knows that the best resolution is to contact...

  • Residential Pool Chemistry Explained in New Book by Robert Lowry

    by AQUA Editors March 2018

    Robert Lowry has released his latest book on water chemistry, titled “Pool Chemistry for Service Techs: For Residential Pools Only.” The 28-page handbook simplifies pool chemistry by reviewing common challenges and offering clear-cut solutions, as well as a variety of graphs, charts and...

  • Rash Cause: Pseudomonas Aeruginosa Explained

    by APSP Recreational Water Quality Committee (RWQC) March 2018

    Pseudomonas aeruginosa (abbreviated P. aeruginosa and pronounced sood-o-`mo- nez airoo-gin-o-sa) is a bacterium that causes the majority of skin rashes and infections from pool and spa use. P. aeruginosa is also the cause of most cases of “swimmer’s ear” acquired in swimming pools. It is generally believed that P. aeruginosa rashes are the most common recreational water illness in treated waters.

    What It Is

    P. aeruginosa is a very common bacterium found in water, soil and...

  • How to Hire a Hero

    by Rudy Stankowitz March 2018

    "Echo Tango Suitcase and I'm back on the block. Meeting is at 0900 hours. Into my good civvies and I am Oscar Tango Mike."

    You have two candidates waiting for interviews, though you only scheduled one at a time and thirty minutes apart. One is sitting thumbing through a copy of AQUA Magazine, the other stands even though an empty seat is available. This individual not only stands, but also stands out. Perfect posture and arms crossed, the veteran has his/her back six inches off the...