• Vance Gillette: Why Customers Leave

    by Vance Gillette April 2019

    Whether you're an independent service technician or CEO of a major manufacturer, whether you sell to directly to the consumer or to the trade, it hurts to see customers leave. Because staying in business largely means retaining the business you’ve fought so hard to win, understanding why your customers decide to take their patronage elsewhere is critical, if not at times a little painful.

    When customers say goodbye in the pool and spa industry, there are plenty of reasons to assign...

  • Pleatco Acquires 2 Industrial Filtration Firms

    by AQUA Editors April 2019

    Pleatco, a leading manufacturer of cartridge filters for the pool and spa industry, has closed a deal to acquire APEL International Filtration, a top designer and manufacturer of pleated filter cartridges, pleated bags and other filtration products for industrial air applications, and MPF Engineered Filters, a key producer of industrial air filtration products located in Ontario, Canada. APEL will be merged with Milton to create a single industrial air filtration division and the formation...

  • Checking in With RO

    by Eric Herman April 2019

    Reverse osmosis systems have been around a long time in large-scale applications such as treating public water, desalination and various types of manufacturing processes that require pristine water quality. The technology is used to treat water for everything from brewing beer to manufacturing semiconductors. And whenever you hear the term "desalination," RO is the core technical reference.

    The process involves using high pressure to force water through membranes that have the...

  • Enter the 2019 Truck & Van Contest

    by AQUA Editors April 2019

    Do you have an amazing wrap on your truck or van? An immaculate interior? Does your vehicle turn heads wherever you go? Show us in our Truck & Van contest, which is back this year for another spin.

    To enter, snag a few photos of your vehicle (hi-res is best) and fill out this form with details about your vehicle/wrap. We'll honor winners in three categories (and give our a few honorable mentions) in the August...

  • What Would You Do: Time-Off Requests

    by Abigail Carpenter April 2019

    Staff members in seasonal positions often want to take vacation during the summer, which puts a huge strain on retail and service companies who do the bulk of their business during that time. How do you manage time-off requests (and your own vacations!) during the busiest season of the year? Industry pros share their...

  • Sutro Announces Partnership with LaMotte

    by Cailley Hammel April 2019

    In game-changing news for the smart water monitoring category, Sutro Connect has announced a partnership with water chemistry leader LaMotte. The partnership allows Sutro Connect to utilize LaMotte’s reagents to power its Sutro Smart Monitor Cartridge while also giving LaMotte access to Sutro’s IoT platform.

    “LaMotte is the gold standard for water testing,” said Ravi Kurani, Founder and President of Sutro Connect. “We’re excited to partner with them and celebrate their 100 years of...

  • Poisonous Toads Invade Florida Pools

    by Eric Herman April 2019

    While spring is the time when people return to pools in droves, not all aquatic incursions are welcome. In fact, some can be downright hazardous. Such is the case with cane toads, an invasive species of toad that is both poisonous and capable of reproducing in huge numbers under favorable swimming pools.

    Case in point, the great...

  • Don't 'Bypass' the Proper Solution

    by Kenneth Howard April 2019

    Before the introduction of chemical automation, a service technician would test the water in the pool and then add the appropriate dosages of chemicals. In the case of pools with attached spas, he or she would add the chemicals to the pool, thus subsequently treating the spa after the chemicals mixed in the pool. The tech would never test water in the pool and then add the chemicals to the spa. As far as I know, no one would ever see an advantage in adding chemicals to the smaller body of...

  • Pool Heater Best Practices

    by Mike Fowler April 2019

    When it comes to looking at the common causes of pool heater failure, many are linked to improper installation. Therefore, pool professionals who wish to ensure pool water heats up and stays warm when needed should take the time to review the heater installation for each pool they maintain. Here are some of the critical parameters.

  • Millennials: Reaching the Generation We Need

    by Daniel Seeger March 2019

    Like all business sectors, the pool and spa industry is in a state of constant adjustment as a younger generation integrates into the workforce. The term “millennial” is casually bandied about as a catchall synonym for fresh-faced youth, but that’s a mistake that can blind managers to the genuinely different needs of a major section of their staff.

    Although the starting point for the generation varies depending on who’s doing the measuring, most agree that the first millennial...



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