S.R. Smith, the Canby, Ore.-based manufacturer of swimming pool slides, rails and other deck...
Hasa, a leading producer and distributor of high-quality water treatment products, has entered...
Have you ever heard of Disney World’s reputation for exceptional customer service? Empowerment is...
The International Pool | Spa | Patio Expo was truly where it all came together for the pool and spa industry. Council meetings, seminars, training and parties took center stage as members mingled, conducted business and renewed acquaintances. Award winners were celebrated and recognized by their peers, leaving us all with a great reminder of what is good and honorable in our industry.
Left to Right: Mark Thompson, Absolute Pool & Spa Care; Sherrie Thompson, Absolute Pool & Spa Care; Tim Rogers, BioLab; Craig Sears, Sears Pool Management Consultants
Left to Right: Drew Schaarschmidt, Courtney Schaarschmidt, and Jeff Hunt, from Cox Pools.
Left to Right: Rich Gottwald, APSP; Rich Garbee, GLI Pool Products
Left to Right: Kristin Woiteshek, Nordic Hot Tubs; Maurizio Vozza, Nordic Hot Tubs; Scott Hunsaker, Councilman/Hunsaker & Associates
Left to Right: Kathleen Carlson, Aqua Quip; Denise Migliaccio, The Pool & Spa Place
Left to Right: Dr. William A. Kent, Team Horner; Jack Manilla, Portofino Pools
Left to Right: Seth Ewing and Kenya Thomas, APSP
Left to Right: Brett Symes and Chris Dudley, HomeAdvisor
Brett Abbott, Pool Builder Marketing (At Dry Erase Board); Lawrence Caniglia, Northeast Spa & Pool Association (Behind Brett in the blue shirt); Mark Thompson, Absolute Pool & Spa Care, Inc (Directly behind Brett)
Jon Dongell, Pebble Technology International Presentation: APSP-12 Plastering Standard "A Standard Above"
Foreground, Left to Right: Jatinder "JT" Sidhu, Coast Spas; Nathan Coelho, Master Spas
Left to Right: Troy McGinty, Hayward Industries, Inc. Crystal Lengua, SMP Specialty Metal Products
Left to Right: Eddie Rossi, DesRochers Backyard Pool Co. Joe DeFuria, Bioguard
Left to Right: Cristian Martinez, guest of Absolute Pool & Spa Care; Dulce Garcia and Josh Fisher, Absolute Pool & Spa Care; Brett Symes and Chris Dudley, HomeAdvisor Josh Herrington, Absolute Pool & Spa Care
Hasa, a leading producer and distributor of high-quality water treatment products, has entered into an agreement with Meissner Mfg. Co. (otherwise known as Unicel) to support and promote Unicel replacement cartridges and grids to the swimming pool and hot tub industries in California, Nevada, Oregon, Washington, Idaho, Utah, Arizona, Oklahoma, Louisiana, Arkansas and Texas.
“We are very excited to have Unicel represented by the Hasa sales force,” says Christine Schaeffer, vice...
Competition from the internet and big box stores has long been a concern among many industry professionals, particularly retailers and service/repair technicians. Some allege the playing field is not level, with major distributors and manufacturers selling products directly to the public...
To the unskilled outsider, working as a pool and spa professional might look easy. In their eyes, there’s only so much that needs to be done when installing equipment and maintaining aquatic recreational settings. Indeed, when a pool and spa professional is doing their work right, the consumer enjoys the water without care.
Those in the field, though, are well aware of how difficult it can be to keep up with all the latest developments in the pool and spa industry, be they...
Have you ever heard of Disney World’s reputation for exceptional customer service? Empowerment is a religion there. Employees are thoroughly trained and then told that they have the authority — it has been delegated to them — to do whatever is necessary to deal with problems on the spot in order to make customers happy. Their core values stack up with other great companies like Amazon’s “customer obsession,” Apple’s “insanely great customer service” or Starbucks’ motto, “Creating a culture...